Dispute Resolution | Complaints Book

1. UMBOX.pt aims to provide a quality service and ensure customer satisfaction.
If you have any questions regarding your purchases, we encourage you to contact us first so that we can analyze the situation and try to find a quick and friendly solution.
2. Direct contact for complaints
For any complaints, comments, or suggestions, you can contact us at:
Email: support@umbox.pt
Contact form available on the Contact page.
We are committed to carefully reviewing your communication and responding as quickly as possible.
3. Alternative Dispute Resolution (ADR)
In compliance with the provisions of Law No. 144/2015, of September 8, we inform you that, in the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.
Dispute resolution entities are independent bodies that help resolve disputes between consumers and businesses without resorting to the courts.
You can consult the updated list of Alternative Dispute Resolution Entities for Consumer Disputes at:
– Consumer Portal: https://www.consumidor.gov.pt/
In the event of an online dispute, the consumer can also resort to the European online dispute resolution platform:
– https://consumer-redress.ec.europa.eu/site-relocation_en
4. Complaints Book (physical and electronic)
UMBOX.pt has a Complaints Book, in accordance with current legislation.
The Complaints Book is available:
– In physical format, whenever applicable;
– In electronic format, through the Electronic Complaints Book.
If, after contacting us directly, you feel that the situation has not been properly resolved, you can submit your complaint through the Electronic Complaints Book, available at:
– https://www.livroreclamacoes.pt/Inicio/
5. Closing
We reiterate that our priority is to resolve any situation fairly and transparently, always prioritizing dialogue with the client.
Thank you for your trust in UMBOX.pt.