Cookie Policy

Last updated: December 4, 2025

1. What are cookies?
Cookies are small text files stored on your device (computer, tablet, mobile phone) when you visit a website.
They help the website recognize your device, remember certain information, and improve your browsing experience.
In this Cookie Policy we explain how UMBOX.pt and its partners (including Shopify) use cookies and similar technologies.

2. Who is responsible?
The data controller responsible for the use of cookies on the UMBOX.pt website is:
CLEAN ME CLEANHOUSE LTDA (UMBOX.pt)
R. Sá de Miranda 260, 2785-728 São Domingos de Rana, Portugal
NIF 517710366
Email: support@umbox.pt

3. Types of Cookies We Use
On our website we use the following categories of cookies, in line with the options presented in the consent banner:
a) Strictly Necessary Cookies (“Required”)
These cookies are essential for the website to function and cannot be disabled in our systems.
They allow, for example:
- Store products in the cart;
Log in to your account;
- To ensure the security of the checkout and payment process.
Without these cookies, the website may not function correctly.
b) Personalization Cookies
These cookies store information about your preferences and actions on the site, allowing us to:
- Remember your choices (language, region, browsing preferences);
- Customize your next visit.
They are only activated if you give your consent.
c) Marketing Cookies
Used by us and our partners, including Shopify, for:
- Display relevant ads based on your browsing history;
- Limit the number of times you see an ad;
- To measure the effectiveness of our marketing campaigns.
These cookies allow us to create usage profiles and can record your activity on different websites. They are only used if you accept their use as indicated in the banner.
d) Analytical Cookies (“Analytical Data”)
They help us understand how visitors use the site (most visited pages, time spent on the site, navigation errors, etc.), so that we can continuously improve our service.
The information collected is aggregated and anonymous. These cookies are only activated with your consent.

4. Third-Party Cookies
Some cookies are set by third parties that provide services to UMBOX, for example:
- the Shopify platform itself (hosting, security, store management);
- providers of statistical analysis or marketing services;
Payment service providers.
These third parties may be located outside of Portugal or the European Union. Whenever possible, we use appropriate protection mechanisms in accordance with data protection legislation.
We recommend that you also review the privacy and cookie policies of these third parties (e.g., Shopify and other partners listed in our Privacy Policy).

5. Consent Management
When you access our website for the first time, a cookie banner is displayed, through which you can:
Accept everything;
Reject all (except strictly necessary cookies);
Manage your preferences by activating only the categories you want.
You can change your preferences at any time by clicking the cookie management button again (when available) or by adjusting your browser settings:
- Block or delete cookies;
- Configure notifications whenever a cookie is stored.
Please be aware that disabling some cookies may affect your browsing experience and the functionality of certain features (e.g., shopping cart, login, checkout).

6. Relationship with the Privacy Policy
The use of cookies may involve the processing of personal data (such as IP address, device identifiers, or browsing patterns).
To learn more about:
- how we process this data;
- who we share them with (Shopify and other partners);
- your rights as a data subject,
Please refer to our Privacy Policy, which is an integral part of this Cookie Policy.

7. Changes to this Policy
We may update this Cookie Policy whenever necessary for legal, technical, or operational reasons.
The updated version will be published on UMBOX.pt, indicating the "Last updated" date. We recommend that you check this page regularly.

8. Contacts
If you have any questions about the use of cookies on our website or about this Cookie Policy, please contact us by email at support@umbox.pt or by mail to our address listed above.