UMBOX automatic machine — customer support

This page is for those who have used an UMBOX automatic phone case printing machine.

If your query is about an online store order, please refer to the Contact page instead.

How the machine works

The machine instantly prints a personalised case for your phone with the image you choose.

Select your phone model on the screen.
Upload the image you want to print.
Confirm the preview and the price.
Pay by bank card or phone.
Collect the case from the delivery slot.

The machine does not accept coins or notes. Payment is exclusively electronic.

Image quality

Print quality depends directly on the quality of the file you upload.

Photos taken with your phone, in the gallery, print with good definition. Images received via messaging apps or saved from social media are often compressed and may result in a less sharp print. Whenever possible, use the original file.

If the case was not delivered or is defective

If payment was made and the case was not delivered, or if the print has a defect, the amount paid will be fully refunded.

the date and approximate time of the transaction;
the amount paid;
the location of the machine;
if possible, a photo of the case and the receipt or card transaction.

The refund is processed by chargeback to the card used, within a maximum of 5 working days from the confirmation of the situation.

Contacts

For any questions or complaints, please contact us preferably by email:

support@umbox.pt

Phone: +351 929 379 202
Monday to Friday, from 9:00 AM to 6:00 PM (Portugal time)
Saturday and Sunday, from 9:00 AM to 2:00 PM (Portugal time)

Personal data protection

The images you upload to the machine are processed exclusively within the equipment and deleted after printing. They are not transmitted or stored on external servers.

For more information, please consult our Privacy Policy.

Complaints Book and dispute resolution

You can submit a complaint through the Electronic Complaints Book at www.livroreclamacoes.pt.

In the event of a consumer dispute, you can also resort to the Lisbon Consumer Conflict Arbitration Centre (CACCL), the territorially competent entity for the Lisbon Metropolitan Area:
Phone 218 807 030 · www.centroarbitragemlisboa.pt

More information on the Dispute Resolution page.

Company identification

CLEAN ME CLEANHOUSE UNIPESSOAL, LDA. (UMBOX brand)
Headquarters: Rua Sá de Miranda 260, 1.º Dto, Caparide, 2785-728 São Domingos de Rana, Portugal
NIPC and Commercial Registry Office registration: 517710366